MSS Whitepaper

MSS Whitepaper download

Content:

  • General description of the service
  • Implementation
  • Service description [core services]
  • Remote consulting
  • Troubleshooting
  • Remote technical support
  • Incident severity level
  • Severity level assignment
  • Multiple support incidents
  • Severity level reassignment
  • Target service level response times
  • Escalation procedures
  • Rule set management and streamlining
  • Change types
  • Service management
  • Proactive communication and alerts
  • Performance and feature optimization
  • Cyber security services [advanced services]
  • Malware analysis
  • Custom reporting
  • Siem based reporting
  • Vulnerability assessment

I agree to the Privacy Policy*

Top